Return & Exchange Policy

Thank you for shopping with GreatBallFan. We want you to be completely satisfied with your purchase. If your order does not meet your expectations, please review our return and exchange policy below.

Return and Exchange Window

Customers may request a return or exchange within 30 calendar days of receiving their order.

Once your return or exchange request is approved, please send the package according to the return instructions provided by our customer service team.

Returns sent without prior approval may not be accepted.

How to Start a Return or Exchange

To request a return or exchange, please contact us at:

Email: service@greatballfan.com

Please include:

• Your order number

• Reason for return or exchange

• Photos or videos if the item is damaged, defective, or incorrect

Please do not send items back before receiving approval and return instructions from our customer service team.

Return and Exchange Conditions

To be eligible for a return or exchange, items must be:

✔ Unworn, unused, and in original condition
✔ Unwashed and free from damage
✔ Returned with original packaging, tags, and accessories (if applicable)
✔ Free from stains, odors, pet hair, or signs of use

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange if they have been opened, used, or damaged.

These items include:

• Used personal care or beauty products

• Earrings and hygiene-sensitive accessories

• Used items that cannot be resold

• Gift cards

• Final sale items clearly marked on the product page

If an item arrives damaged, defective, or incorrect, please contact us and we will review the situation.

Damaged, Defective, or Incorrect Items

Please check your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us at:

Email: service@greatballfan.com

within 72 hours of receiving your package.

Please provide:

• Order number

• Clear photos or videos showing the issue

If the problem is caused by our mistake, we will provide a replacement, exchange, or refund solution.

Return Shipping Costs

For customer-requested returns, such as:

• Choosing the wrong size

• Changing your mind

• Ordering the wrong item

• Personal preference reasons

the customer is responsible for return shipping costs.

If the return is caused by our error, such as receiving a damaged, defective, or incorrect item, we will provide appropriate assistance.

We recommend using a trackable shipping service. GreatBallFan is not responsible for return packages lost or damaged during customer-arranged return shipping.

Order Cancellation

Orders are processed quickly to ensure fast delivery.

Cancellation requests must be submitted before the order enters processing or shipping.

Once an order has been processed, packed, or shipped, it cannot be canceled. You may request a return after receiving the package according to this policy.

Refunds

After we receive and inspect your returned item, we will notify you regarding your refund status.

Approved refunds will be issued to your original payment method within:

7–12 business days

Please note that your bank or payment provider may require additional processing time.

Original shipping fees are non-refundable unless the return is caused by our error.

Exchanges

If you would like to exchange an item for another size, color, or product option, please contact us within:

30 calendar days of receiving your order.

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, we will provide an alternative solution or refund where applicable.

Shipping, Customs, and Delivery Issues

Customers are responsible for providing accurate shipping information.

If delivery problems occur due to:

• Incorrect shipping addresses

• Failed delivery attempts

• Refusal to accept packages

• Unpaid customs duties or taxes

customers may be responsible for related costs.

Customs duties, taxes, and import fees are the responsibility of the customer unless otherwise stated during checkout.

Free Shipping

GreatBallFan provides:

Free Shipping on Orders Over $69

Enjoy convenient shopping and delivery benefits when your order reaches the free shipping threshold.

Abuse of Return Policy

GreatBallFan reserves the right to refuse returns or exchanges in cases of policy misuse, including:

• Excessive return requests

• Returning used or damaged products

• Returning items that were not purchased from GreatBallFan

We aim to provide a fair return experience for all customers.

Contact Us

If you have any questions about returns, exchanges, refunds, or your order, please contact our customer service team:

Email: service@greatballfan.com

Thank you for choosing GreatBallFan. We appreciate your trust and are committed to providing quality products and a satisfying shopping experience.